Contents and conclusion of contract
For all deliveries from Simone Petsch to consumers these general terms and conditions (AGB) are valid. By placing an order you give a binding offer to purchase the goods and declare your consent to the application of these general terms and conditions. A consumer is any natural person, who concludes a legal transaction for a purpose that can predominantly neither be attributed to his commercial nor his independent professional activity.
The sales contract is concluded with Simone Petsch, Loreleiring 5, 65197 Wiesbaden, Germany.
Contents of the contract and conclusion of the contract
By placing your order you submit a binding offer to purchase the goods and declare your agreement with the validity of these General Terms and Conditions.
The presentation of the products in the online shop is not a legally binding offer, but only an invitation to order. By clicking the [Buy] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail after receiving your order.
The delivery time is usually 15 working days, including production and delivery.
Prices and shipping costs
The prices listed on the product pages include VAT at the statutory rate. In addition to the prices stated, we charge a flat rate of 12.00 euros per order for delivery within Germany. The shipping costs will be clearly communicated to you again with the order confirmation. For deliveries abroad other delivery apply.
Payment All prices are in Euro and include the applicable statutory value added tax. With the publication of new prices and price lists all previous prices lose their validity. We ship the goods by prepayment. With prepayment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
If you should find any deficiencies, you may claim the legal warranty rights. If delivered items should have obvious material or manufacturing faults including transportation damages, please immediately report such faults to us.
All image rights reside in us or our partners. Use without explicit authorisation is prohibited
We know that you insist on the cautious processing of your personal data. Therefore, data privacy is very important to us. We strictly adhere to the legal provisions of the German Federal Data Privacy Act and the German Teleservices Act. However, we require a small amount of data to be able to smoothly process your order. To be able to contact you faster than via mail, we ask you to provide us with your phone number and e-mail address. We predominantly use your personal data to process your order; for this purpose, we transmit this data to cooperation partners (e.g. the delivery service that we employ) if required. Such data may exclusively be used by the recipient for the purpose of this task. Of course, permission to use and process the data may be revoked at any time, ideally via an informal e-mail to firstname.lastname@example.org or per mail to Simone Petsch, Loreleiring 5, 65197 Wiesbaden, Germany.
Right of cancellation by the customer
If you are a natural person that concludes a legal transaction for a purpose that is not predominantly a commercial or independent professional activity (consumer), you are entitled to the right of cancellation in accordance with sect. 312g in connection with sect. 355 German Civil Code.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days starting with the day on which you or a third party named by you that is not the forwarder took possession of the goods if you ordered an item or several items in the context of a single order and the item/items are delivered at the same time.
In order to exercise your right of cancellation, you must inform me (Simone Petsch, Loreleiring 5, 65197 Wiesbaden, Germany, Phone: +49 (0) 611-9878960, e-mail: email@example.com) via an explicit statement (e.g. a letter sent by mail or an e-mail) to cancel this contract.
Consequences of cancellation
If you cancel this contract, I will be obliged to immediately refund all payments that I received from you, including delivery costs (except for additional costs that were incurred due to the fact that you desired a different kind of delivery differing from the cheapest standard delivery that we offer) and within fourteen days at the latest starting with the day on which we receive the notice of cancellation of the contract. For this refund, I use the same payment method that you applied for the original transaction unless something else was expressly agreed upon. This refund will in no case involve charges for you. I may withhold the refund until I receive the goods or until you provide evidence that you dispatched the goods, depending on which is earlier.
You must immediately send back or hand over the goods within fourteen days at the latest, starting with the day on which you give notice of the cancellation of the contract to Simone Petsch, Loreleiring 5, 65197 Wiesbaden, Germany. The deadline is kept if you dispatch the goods within the period of fourteen days. The return of the goods is at your direct expense. You will only have to pay for a possible loss of value of the goods if such loss of value is attributed to a use that was not required for the examination of the properties, features and functionality of the goods.
End of cancellation policy
Exemption / Lapsing of the cancellation right
According to sect. 312g para. 2 of the German Civil Code (BGB), a right of cancellation does not apply, among other things, to contracts on the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or definition made by the customer is decisive or that were clearly tailored to the customer’s individual needs.
Settlement of disputes
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are prepared to participate in dispute resolution proceedings with consumers before a consumer arbitration board. The competent consumer conciliation body is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to settle the above-mentioned disputes, we will participate in a dispute settlement procedure before this body.
Alternative: The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available under the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.